Terms and Conditions
The following terms and conditions apply to all deliveries from HANNE BLOCH (Bloch ApS). Conditions apply in cases where no other written agreement exists between you as buyer and HANNE BLOCH.
Delivery and transport
The shipment of goods will be delivered at the costumer's address with DHL or PostNord/DPD within 1 - 3 business days. THERE MAY BE THE OCCASIONAL INTERNATIONAL DELAY DUE TO CUSTOMS CLEARANCE PROCESSES OUTSIDE EU, WHICH ARE OUT OF OUR CONTROL. Delivery of goods from HANNE BLOCH is considered complete when the costumer has received the goods ordered.
Returns
HANNE BLOCH offers a 30 day right of cancellation, effective from the day you receive your goods, with the exception of Sample & Archive Sales. During Sample & Archive Sales, all sales are final. In order to accept returns, items must be in their original condition with all tags attached and any sanitary protection labels in place.
HANNE BLOCH offers customers to use our favorable shipping options with DHL, DPD & PostNord. Use the Return Page to create returns and receive a shipping label from HANNE BLOCH at the following favorable prices: Denmark = 45DKK, EU = 15€, Norway = 25€, Switzerland = 25€, UK = 25GBP, Rest of World = 35USD, Australia = 45AUD, USA = 30USD.
Customers should use HANNE BLOCH's options for returns for favorable shipping prices & avoiding customs charges when sending to Denmark. HANNE BLOCH is NOT responsible for any custom charges applied to customer returns when not using HANNE BLOCH's services to ship returns. If not using HANNE BLOCH's services, please make sure all return packages are sent with a trackable, insured service. If returning an item from outside the EU, please clearly mark 'Returned Items' on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.
Packages must be delivered directly to the HANNE BLOCH showroom and not to package stations/boxes nearby, Danish customers should therefore not send with DAO. We cannot take responsibility for items damaged or lost in the return transit.
Please send items return directly to the following address:
HANNE BLOCH
Att. CVR 31470226
Bådehavnsgade 4, 1. sal
2450 KBH S
Denmark
Mobile: +45 30 70 46 23
Email: shop@hanne-bloch.com
Price and payment
In this store you can order your products online and pay with Mastercard, Maestro, Visa, Visa Electron, JCB and American Express. HANNE BLOCH - http://www.hanne-bloch.com - is not responsible for pricing, typographical, or other errors.
When shopping from a non-EU country, please note that import customs and taxes are not shown, and will be charged by tax authorities upon import of the product. If you refuse reception of your order, we will return the package to us and issue a full refund to you less the return cost.
Documentation and Guidance
If there are product descriptions and user labels for the product, follow these. For further information or advice contact HANNE BLOCH. Bloch ApS warrants that the goods meet the requirements for CE marking.
The risk of goods
The risk of goods purchased from HANNE BLOCH transfers to you as a consumer at the time of delivery.
Complaints
Any complaints due to errors or shortcomings in the supply from HANNE BLOCH, must be done within a reasonable time after you have discovered the error. It is your duty to state and upon request, show how the error manifests itself. If you discover an error, you must quickly contact:
Email: shop@hanne-bloch.com
Complaints can be made about defects that become apparent within two years after delivery.
Privacy Policy
We treat your data with respect, and do not share it with 3rd parties except when critical to our website's functioning.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.